Refund & Return Policy

We want you and your pet to be happy with every purchase and every visit. Here's how returns and refunds work at Johnstown Pet Services.

Product returns

• You may return most products within 30 days of delivery or pickup for a refund or exchange.
• Items must be unused, unopened and in their original packaging.
• For health and safety reasons, we cannot accept returns on opened food, treats, shampoos or other consumables, or on used grooming tools.
• To start a return, email support@johnstownpet.com or call (814) 254-4021 with your order number. You can drop returns off at 495 Leventry Rd, Johnstown, PA 15904 or ship them back.
• Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Damaged or incorrect items

If your order arrives damaged, defective or wrong, contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund, including shipping.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refundable unless the return is due to our error.

Grooming services

• Because grooming is a service, completed services are not refundable.
• If you're not happy with the groom, please let us know within 48 hours and we'll fix it free of charge.
• Appointments cancelled with less than 24 hours' notice, or missed without notice, may require a deposit for future bookings.

Contact us

Johnstown Pet Services, 495 Leventry Rd, Johnstown, PA 15904 · (814) 254-4021 · support@johnstownpet.com