Privacy Policy

Johnstown Pet Services ("we", "us", "our"), owned and operated by Francis Chukwunoso Egbo at 495 Leventry Rd, Johnstown, PA 15904, respects your privacy. This policy explains what information we collect when you visit johnstownpet.com, book a service, or buy from our online store, and how we use it.

Information we collect

• Information you give us: your name, email, phone number, shipping and billing address, and any details you share about your pet when you place an order, book an appointment, or contact us.
• Payment information: card payments are handled by our secure payment processor. We never see or store your full card number.
• Automatic information: basic technical data such as your browser type, device, pages visited and approximate location, collected through cookies and similar tools to keep the site working and improve it.

How we use your information

• To process and deliver your orders and send order updates.
• To schedule and provide grooming services.
• To answer your questions and provide customer support.
• To prevent fraud and keep our website secure.
• To meet legal, tax and accounting requirements.

We will only send you marketing emails if you agree to receive them, and you can unsubscribe at any time.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us run our business — such as payment processors, shipping carriers, website hosting and email services — and only as needed to provide their services. We may also disclose information if required by law.

Cookies

We use essential cookies to remember your shopping cart and keep the site working. Our map and review features are provided by Google and may set their own cookies. You can control cookies through your browser settings.

Data security & retention

We use reasonable safeguards to protect your information. We keep it only as long as needed for the purposes above or as required by law.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing support@johnstownpet.com. We will respond within a reasonable time.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The "last updated" date above shows when it last changed.

Contact us

Johnstown Pet Services, 495 Leventry Rd, Johnstown, PA 15904 · (814) 254-4021 · support@johnstownpet.com